Terms & Conditions

Last Updated: July 8, 2026

Welcome to ELJAY NEXUS (“Website”), operated by ELJAY-NX PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). By accessing or using www.eljaynexus.com, you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not access or use our Website.

These Terms constitute a legally binding agreement between you and ELJAY-NX PRIVATE LIMITED.

1. Company Information

Business Name: ELJAY-NX PRIVATE LIMITED

Brand Name: ELJAY NEXUS

Registered Address:

203, Hasmathpet,
Bowenpally,
Secunderabad,
Telangana – 500011,
India

Customer Support:

Email: support@eljaynexus.com

2. Eligibility

By using this Website, you represent that:

  • You are at least 13 years of age.
  • If you are under the age of 18, you are using the Website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into binding agreements under applicable Indian law.

3. Acceptance of Terms

By accessing, browsing, registering an account, or placing an order on this Website, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with any part of these Terms, you should discontinue use of the Website immediately.

4. Account Registration

Creating an account is optional.

Customers may purchase products through Guest Checkout.

If you choose to create an account, you agree to:

  • Provide accurate and complete information.
  • Keep your login credentials confidential.
  • Be responsible for all activities conducted through your account.
  • Update your information whenever necessary.

The Company reserves the right to suspend or permanently terminate any account involved in fraud, abuse, suspicious activity, misuse of promotional offers, or violation of these Terms.

5. Products

ELJAY NEXUS offers:

  • Apparel and clothing products.
  • Digital products including complimentary fitness and lifestyle e-books.

We reserve the right to:

  • Modify or discontinue products.
  • Limit quantities.
  • Refuse sales where necessary.
  • Correct pricing or product description errors.

Product images are for illustration purposes only. Actual colours may vary depending on your display settings.

6. Orders

An order is considered accepted only after:

  • The customer successfully completes checkout; and
  • Payment is successfully received (except Cash on Delivery orders).

We reserve the right to reject or cancel any order due to:

  • Pricing errors
  • Product unavailability
  • Fraud detection
  • Payment issues
  • Suspected misuse
  • Violation of these Terms

Order confirmation does not guarantee product availability.

7. Pricing

All prices displayed on the Website are exclusive of applicable taxes unless otherwise stated.

Applicable taxes will be calculated during checkout.

Prices, offers, discounts, and promotions may change at any time without prior notice.

The Company reserves the right to correct any pricing errors.

8. Payment Methods

We currently accept:

  • UPI
  • Credit Cards
  • Debit Cards
  • Cash on Delivery (COD)

Orders requiring prepaid payment are processed only after successful payment confirmation.

9. Order Cancellation

Once a prepaid order has been successfully placed and payment has been completed, it cannot be cancelled under any circumstances.

Cash on Delivery orders may be cancelled only before dispatch, subject to our sole discretion.

Repeated cancellation of COD orders may result in restriction or suspension of future ordering privileges.

10. Shipping

We currently deliver only within India.

Estimated delivery time is:

7–14 business days

Shipping charges vary depending upon:

  • Standard delivery
  • Rush delivery
  • Cash on Delivery orders

Delivery timelines are estimates and may vary due to circumstances beyond our control.

Customers are responsible for providing complete and accurate shipping information.

The Company shall not be responsible for delays, failed deliveries, or losses resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.

Risk associated with delayed or undelivered shipments arising from customer-provided information shall remain with the customer.

11. Returns and Refunds

Returns are accepted only if:

  • The product is physically damaged upon delivery.
  • The customer notifies us within 7 days of delivery.
  • Valid video proof and any other supporting evidence requested by us are provided.

Products are not eligible for return due to:

  • Incorrect size selection
  • Change of mind
  • Personal preferences
  • Normal wear and tear

Refunds are issued only for approved damaged product claims.

Approved refunds are processed within 10–14 business days.

We do not offer exchanges.

A separate Return & Refund Policy shall govern additional details regarding eligibility and procedures.

12. Digital Products

Digital products, including complimentary e-books, are provided “as available.”

Digital products may not be copied, reproduced, redistributed, sold, modified, or commercially exploited without prior written permission and consent.

No refunds are provided for digital products except where required under applicable law.

13. User Reviews

Customers may submit reviews regarding purchased products.

By posting reviews, you agree that:

  • Your review is truthful.
  • It does not contain defamatory, unlawful, abusive, obscene, misleading, or offensive content.
  • It does not violate any intellectual property rights.

We reserve the absolute right to remove, edit, refuse publication of, or moderate any review at our discretion, including fake, damaging, abusive, misleading, promotional, or inappropriate reviews.

By submitting reviews, you grant the Company a non-exclusive, royalty-free licence to display and use such content on the Website.

14. Intellectual Property

All Website content including but not limited to:

  • Logos
  • Trademarks
  • Product designs
  • Images
  • Graphics
  • Videos
  • Text
  • Digital downloads
  • Website layout
  • Software

are the exclusive property of ELJAY-NX PRIVATE LIMITED unless otherwise stated expressly.

No content may be copied, reproduced, distributed, modified, published, sold, or used without prior written permission and consent.

Unauthorised use may result in civil and criminal action/prosecution under applicable Indian  laws.

15. Acceptable Use

You agree not to:

  • Place fraudulent orders.
  • Use stolen payment methods.
  • Attempt unauthorised access to the Website.
  • Hack or interfere with Website functionality.
  • Reverse engineer any part of the Website.
  • Introduce malware or viruses.
  • Spam the Website or its users.
  • Resell our products without written authorisation.
  • Use the Website for unlawful activities.
  • Impersonate another individual or entity.
  • Circumvent Website security measures.

Violation of this section may result in immediate suspension of access and strict legal action.

16. Intellectual Property Infringement

If you believe any content on our Website infringes your intellectual property rights, please contact us at:

support@eljaynexus.com

We will investigate and take appropriate action wherever required.

17. Disclaimer of Warranties

The Website, products, services, digital content, and all materials are provided on an “AS IS” and “AS AVAILABLE” basis.

To the fullest extent permitted by applicable law, ELJAY-NX PRIVATE LIMITED disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Accuracy
  • Availability
  • Non-infringement
  • Continuous or error-free operation

We make no guarantee that the Website will always be uninterrupted, secure, or free from technical issues.

18. Limitation of Liability

To the maximum extent permitted under applicable law, ELJAY-NX PRIVATE LIMITED shall not be liable for:

  • Temporary Website downtime.
  • Product unavailability.
  • Delivery delays beyond our reasonable control.
  • Indirect, incidental, special, punitive, or consequential damages.
  • Loss of profits, revenue, business, goodwill, or data.
  • Errors caused by third-party service providers including payment gateways, logistics partners, or internet service providers.

Our maximum liability arising from any order shall under any circumstances shall not exceed the amount actually paid by the customer for that order.

19. Third-Party Services

The Website may use services provided by third parties, including payment gateways, logistics providers, analytics providers, or other technology partners.

We are not responsible for the content, policies, or practices of third-party services.

Use of third-party services is subject to their respective terms and policies.

20. Privacy

Your use of this Website is also governed by our Privacy Policy.

Our Privacy Policy will explain how we collect, use, store, and protect your personal information.

Until published, any handling of personal information will be carried out in accordance with applicable Indian law.

21. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations arising from events beyond its reasonable control, including but not limited to natural disasters, floods, fires, earthquakes, war, strikes, government actions, internet failures, pandemics, or disruptions affecting logistics or communications.

22. Modification of Terms

We reserve the right to modify these Terms at any time without prior notice.

Updated Terms become effective immediately upon publication on the Website.

Continued use of the Website after modifications deemed constitutes acceptance of the revised Terms.

23. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive local jurisdiction of the competent courts in India.

24. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect.

25. Waiver

Failure by the Company to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

26. Entire Agreement

These Terms, together with any policies published on this Website, constitute the entire agreement between you and ELJAY-NX PRIVATE LIMITED regarding the use of the Website.

27. Contact Us

For any questions regarding these Terms and Conditions or for legal enquiries, please contact:

ELJAY-NX PRIVATE LIMITED

Email: support@eljaynexus.com