Shipping Policy

Shipping Policy

Last Updated: July 8, 2026

At ELJAY NEXUS, operated by ELJAY-NX PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), we are committed to deliver your orders safely and efficiently across India.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.eljaynexus.com.

By placing an order on our Website, you agree to this Shipping Policy.

1. Shipping Coverage

We currently ship only within India.

At this time, we do not offer international shipping.

2. Order Processing

Orders are processed after successful order confirmation.

  • Prepaid Orders: Processing begins after payment is successfully received and verified.
  • Cash on Delivery (COD) Orders: Processing begins after the order is successfully placed and confirmed.

Orders are generally processed within 1–3 business days, excluding Sundays, public holidays, and unforeseen operational disruptions.

During high-demand periods, festive seasons, product launches, or promotional sales, order processing may take longer time.

3. Delivery Timeline

Our standard estimated delivery time is:

7–14 business days

Delivery timelines are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • Delivery location
  • Courier partner availability
  • Weather conditions
  • Public holidays
  • Government restrictions
  • Natural disasters
  • Other circumstances beyond our reasonable control

4. Shipping Charges

Shipping charges are calculated during checkout.

Shipping costs may vary depending on:

  • Standard delivery
  • Rush delivery (where available)
  • Cash on Delivery (COD)
  • Promotional offers
  • Delivery location

Any applicable shipping charges will be displayed before you complete your purchase.

5. Order Confirmation

After placing your order, you will receive an order confirmation by email and/or SMS (wherever applicable).

Once your order has been dispatched, you may also receive shipment and tracking details, wherever available.

Receiving an order confirmation does not guarantee acceptance of your order. Orders remain subject to verification, stock availability, and our Terms and Conditions.

6. Delivery Partners

We work with trusted third-party logistics and courier partners to deliver your orders.

While we strive to ensure timely delivery, delivery schedules are ultimately managed by the respective courier service once the shipment has been handed over.

7. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name
  • Mobile number
  • House or flat number
  • Street or locality
  • Landmark (if applicable)
  • City
  • State
  • PIN code

We are not responsible for delays, failed deliveries, or returned shipments resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped due to incorrect address details.

8. Failed Delivery Attempts

If delivery cannot be completed because:

  • The customer is unavailable.
  • The delivery address is incorrect or incomplete.
  • The customer refuses delivery without a valid reason.
  • The courier partner is unable to contact the customer.

the courier partner may make additional delivery attempts or return the package to us.

Re-shipment may be subject to additional shipping charges.

Repeated refusal of deliveries, particularly for Cash on Delivery orders, may result in restrictions on future orders or suspension of customer accounts.

9. Shipping Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Extreme weather
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Transport disruptions
  • Courier operational delays
  • Security checks
  • High order volumes
  • Force majeure events

We appreciate your patience if such delays occur.

10. Lost Shipments

If your shipment appears to be lost, please contact our support team as soon as possible.

We will work with the courier partner to investigate the shipment.

The Company is not responsible for delivery failures or losses resulting from incorrect or incomplete information provided by the customer.

If the investigation confirms that the shipment was lost while under the responsibility of our courier partner and not due to customer-provided information, we will determine an appropriate resolution in accordance with applicable law and our internal procedures.

11. Damaged Shipments

If your package arrives damaged, we recommend that you:

  • Record a continuous unboxing video beginning before opening the parcel.
  • Take clear photographs of the damaged packaging and product.
  • Contact our support team within 7 days of delivery.

Damage claims will be handled strictly in accordance with our Return & Refund Policy.

12. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and serviceable PIN codes.

Additional charges may apply for COD orders.

Customers must ensure that payment is ready at the time of delivery.

Repeated refusal to accept COD orders may result in:

  • Restriction of future COD purchases.
  • Requirement for prepaid payment on future orders.
  • Suspension of customer accounts in cases of repeated misuse.

13. Delivery Acceptance

Risk in the goods generally passes to the customer upon successful delivery to the address provided by the customer or to a person authorised to receive the delivery on the customer’s behalf.

Customers are encouraged to inspect the package promptly upon receipt and report any visible damage or issues within the timelines specified in our Return & Refund Policy.

14. Shipping Restrictions

We reserve the right to refuse or cancel shipments if:

  • The delivery location is outside our service area.
  • The address provided is incomplete or unverifiable.
  • Fraudulent or suspicious activity is detected.
  • Delivery cannot be completed due to legal or regulatory restrictions.

15. Force Majeure

We shall not be liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, floods, fires, strikes, war, pandemics, governmental actions, internet failures, transport disruptions, or other force majeure events.

16. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time.

Any changes will become effective immediately upon publication on our Website. Continued use of the Website after changes are posted and deemed constitutes acceptance of the updated Shipping Policy.

17. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact:

Email: support@eljaynexus.com