Refund and Returns Policy

Last Updated: July 8, 2026

At ELJAY NEXUS, operated by ELJAY-NX PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), we strive to provide high-quality products and a seamless shopping experience.

Please read this Return & Refund Policy carefully before placing an order on www.eljaynexus.com. By purchasing from our Website, you agree to this Policy.

1. Eligibility for Returns

We accept returns only if the product received is physically damaged during transit or is defective upon delivery.

To be eligible for a return:

The return request must be submitted within 7 days from the date of delivery.
The product must be unused, unworn, unwashed, and in its original condition.
All original tags, labels, packaging, accessories, and invoices must be retained.
The customer must provide valid proof of the damage as requested by us.

Failure to satisfy any of these conditions may result in rejection of the return request.

2. Mandatory Video Proof

To help us verify claims fairly and efficiently, customers may be required to provide:

An uninterrupted unboxing video beginning before the package is opened, clearly showing the sealed parcel and shipping label.
Clear photographs of the damaged product.
Any additional information reasonably requested by our support team.

Failure to provide the requested evidence may result in the claim being declined.

3. Non-Returnable Items

Returns will not be accepted under any circumstances for:

Incorrect size selected by the customer.
Change of mind.
Personal preference.
Colour variation due to screen or display settings or on physical appearance.
Products that have been used, worn, washed, altered, or damaged after delivery.
Products returned without original tags or packaging.
Products damaged due to misuse, improper handling, or negligence.
Complimentary items, promotional products, gifts, or free merchandise.
Digital products, including complimentary e-books.
Any item specifically marked as “Non-Returnable” on the Website.

4. No Exchange Policy

We currently do not offer exchanges for any products.

If an item qualifies under this Policy, the available remedy will generally be a refund after approval of the claim.

5. Refund Eligibility

Refunds will be approved only after:

The return request has been reviewed.
The claim has been verified.
The returned product, where requested, has been inspected by our team.

The Company reserves the right to reject refund requests that do not satisfy the requirements of this Policy.

6. Refund Method

Approved refunds will be processed using the original mode of payment, wherever possible.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or any other method determined by the Company after verifying the customer’s payment details.

7. Refund Processing Time

Once a refund is approved, it will generally be processed within 10–14 business days.

The actual time for the amount to reflect in your account may vary depending on your bank, payment gateway, or financial institution.

8. Order Cancellation

Prepaid Orders

Once a prepaid order has been successfully placed and payment has been completed, it cannot be cancelled under any circumstances.

Cash on Delivery (COD) Orders

COD orders may be cancelled only before dispatch, subject to our sole discretion.

Repeated cancellation of COD orders may result in restrictions on future Cash on Delivery purchases or account suspension.

9. Incorrect Shipping Information

Customers are responsible for providing accurate:

Name
Mobile number
Shipping address
PIN code

We are not responsible for delivery failures, delays, or additional charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Orders returned to us because of incorrect address details or repeated delivery failures may require additional applicable shipping charges for re-dispatch.

10. Refusal to Accept Delivery

If a customer refuses delivery of an order (other than where the product is damaged or incorrect), we reserve the right to:

Decline future Cash on Delivery orders.
Recover any shipping or handling costs incurred.
Restrict or suspend customer accounts in cases of repeated misuse.

11. Damaged Packages

If your package appears to be significantly damaged at the time of delivery, we recommend:

Recording a video before opening the parcel.
Taking photographs of the package.
Contacting our support team immediately.

Prompt reporting helps us investigate and resolve the issue more efficiently.

12. Digital Products

Digital products, including complimentary fitness and lifestyle e-books, are delivered electronically and cannot be returned or refunded under any circumstances.

If you experience technical issues accessing a digital product, please contact us for assistance.

13. Fraud Prevention

To protect our customers and business, we reserve the right to:

Request additional verification.
Reject fraudulent or suspicious claims.
Investigate unusual refund requests.
Take appropriate legal or administrative action in cases of abuse, false claims, or attempted fraud.

14. Limitation of Liability

Our liability in relation to any approved refund claim under any circumstances shall not exceed the amount actually paid by the customer for the affected product.

We shall not be liable for indirect, incidental, consequential, or special losses arising from any return or refund request, except where required by applicable law.

15. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time.

Changes become effective immediately upon publication on the Website. Continued use of the Website after any changes, deemed constitutes acceptance of the revised Policy.

16. Contact Us

For return requests, refund enquiries, or any questions regarding this Policy, please contact:

Email: support@eljaynexus.com

Please include your order number and relevant details when contacting us so that we can assist you promptly.