Privacy Policy

Last Updated: July 8, 2026

This Privacy Policy describes how ELJAY-NX PRIVATE LIMITED, operating under the brand ELJAY NEXUS (“Company”, “we”, “our”, or “us”), collects, uses, stores, shares, and protects your personal information when you visit or use www.eljaynexus.com (“Website”).

By accessing or using our Website, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

Business Name: ELJAY-NX PRIVATE LIMITED

Brand Name: ELJAY NEXUS

Registered Address:

203, Hasmathpet,
Bowenpally,
Secunderabad,
Telangana – 500011,
India – 500011

Support & Privacy Contact

Email: support@eljaynexus.com

2. Information We Collect

Depending on how you use our Website, we may collect the following information:

Personal Information

Full Name
Email Address
Mobile Number
Shipping Address
Billing Address

Order Information

Order history
Products purchased
Order value
Delivery preferences

Payment Information

Payments are securely processed through our payment gateway partner, Razorpay.

We do not store your complete debit card, credit card, UPI PIN, CVV, or other sensitive payment credentials on our servers.

Payment-related information is processed in accordance with the payment provider’s own privacy and security policies.

Technical Information

We may automatically collect:

IP Address
Browser type
Browser version
Device information
Operating system
Pages visited
Date and time of visits
Referring website
Session information

Cookies and Similar Technologies

We use cookies and similar technologies to:

Maintain user login sessions
Remember shopping cart contents
Improve Website functionality
Measure Website performance
Analyse visitor behaviour
Deliver relevant advertisements

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver products
Process payments
Verify transactions
Provide customer support
Respond to enquiries
Improve our Website and services
Maintain user accounts
Detect fraud and misuse
Comply with legal obligations
Send order confirmations
Send shipping updates
Send promotional emails, SMS, and WhatsApp communications wherever permitted by applicable law

4. Marketing Communications

We may send:

Promotional emails
Promotional SMS
Promotional WhatsApp messages
Offers and discounts
Product announcements
Marketing campaigns

Where required by applicable law, we will obtain your consent before sending promotional communications.

You may unsubscribe or opt out of promotional communications at any time by following the unsubscribe instructions in the communication or by contacting us at support@eljaynexus.com.

Please note that even if you opt out of marketing messages, we may still send important service-related communications, such as order confirmations, shipping updates, security notices, and account-related information.

5. Cookies

Our Website uses cookies to improve your browsing experience.

Cookies may be used for:

User authentication
Session management
Shopping cart functionality
Website preferences
Analytics
Advertising and remarketing

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.

Wherever applicable, we may seek your consent before placing non-essential cookies on your device.

6. Analytics and Advertising

We use third-party tools to understand how visitors interact with our Website and to improve our marketing efforts.

These services may collect information such as your IP address, browser type, device information, pages visited, and interactions with our Website.

Our Website may use:

Google Analytics
Google Ads
Meta Ads (Facebook and Instagram)

These services may use cookies or similar technologies to measure advertising performance and provide personalised advertisements.

7. Sharing of Information

We do not sell your personal information.

We may share your information only where necessary with:

Shipping and logistics partners
Product manufacturers (where required to fulfil your order or address product-related issues)
Payment gateway providers
IT service providers
Cloud hosting providers
Professional advisers
Government authorities, regulatory bodies, or law enforcement agencies when required by applicable law

All such parties are expected to use your information only for the purposes for which it is shared and in accordance with applicable legal obligations.

8. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

However, no method of electronic transmission or internet storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes described in this Privacy Policy
Comply with applicable legal obligations
Meet tax and accounting requirements
Resolve disputes
Enforce our agreements
Maintain legitimate business records

When information is no longer required, we will securely delete or anonymise it where reasonably practicable and legally permissible.

10. Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information where legally permitted
Withdraw consent where processing is based on consent
Contact us regarding the processing of your personal information

To exercise any of these rights, please email us at:

support@eljaynexus.com

We may request additional information to verify your identity before processing your request.

11. Account Deletion

If you wish to delete your ELJAY NEXUS account, please contact us at:

support@eljaynexus.com

Account deletion requests will be processed within a reasonable period, subject to our legal, regulatory, accounting, tax, fraud prevention, and business record retention obligations.

Certain information may be retained where required by applicable law or for legitimate business purposes.

12. Children’s Privacy

Our Website is intended for users who are at least 13 years of age.

Users under the age of 18 years should use the Website only under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information without appropriate consent, please contact us so that we may take appropriate action to that extent.

13. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those third-party websites. Users should review the privacy policies of such websites before providing personal information.

14. Compliance with Indian Law

We process personal information in accordance with applicable Indian laws, including, where applicable, the Digital Personal Data Protection Act, 2023, and other relevant legal requirements.

Where required by law, we will obtain your consent before processing your personal data for specific purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational reasons.

Any changes will become effective forthwith upon publication on this Website. The “Last Updated” date at the top of this Privacy Policy will indicate when revisions were made.

Your continued use of the Website after changes are posted, deemed constitutes your acceptance of the revised Privacy Policy.

16. Grievance Officer

In accordance with applicable Indian laws, if you have any complaints, questions, or concerns regarding this Privacy Policy or the handling of your personal information, you may contact:

Grievance Officer

ELJAY NEXUS Support Team

Email: support@eljaynexus.com

We will make reasonable efforts to respond to your concerns within the timelines required under applicable law.

17. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

Email: support@eljaynexus.com